Premium AI customer support, priced for predictable growth

You can create as many support chats as you need. Your plan only limits how many can be active at the same time. An active support chat is one that is live and connected to a website or channel.

Yes. You can install the chat widget on multiple websites with any plan. You can use the same support chat across sites, or create different bots for each brand or domain — as long as they fit within your plan's active support chat limit.

If you go over your included conversation quota, VoxeDesk uses your credit balance to cover additional usage. You can add credits at any time, and we deduct the exact API cost of each request — no inflated per-chat charges. Your Billing & Usage dashboard shows real-time usage, cost per request, and total spend, so you always know exactly what you're paying for.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Enterprise customers can request alternative payment options such as bank transfer or invoice-based billing.

Your entire setup — support chats, workflows, knowledge bases, and integrations — remains safe and intact. To keep using VoxeDesk without interruption, choose a plan and enter your payment details. Your account continues exactly where you left off.

Yes. VoxeDesk is built for seamless AI + human collaboration. When a customer needs a human, VoxeDesk can: • Transfer the conversation to a human agent inside your Help Desk • Auto-assign to the correct team based on context • Allow any agent to take over instantly at any time Once a human takes over, the AI steps back completely and won't interrupt. Behind the scenes, VoxeDesk's escalation system monitors every conversation. If a message goes unanswered too long, it will re-engage the customer, notify your agent, and escalate if needed. Customers always get a fast response — whether from AI or your team.

Smart Page Context gives your AI awareness of which page a visitor is on when they open the chat. For example, if someone opens the chat while viewing your Pricing page, the AI knows they may have pricing questions. If they're on a Documentation page, it focuses on setup and troubleshooting. This makes every response more relevant without requiring any developer work. Smart Page Context is available on the Business plan and Enterprise deployments.

When a customer asks to book a call, demo, or appointment, the AI checks your real-time availability and offers open time slots directly inside the conversation. The customer selects a time, the booking is confirmed, and a calendar invite is sent automatically — all without leaving the chat. Calendar booking connects to Google Calendar via OAuth. This feature is available on the Team plan and above.

Yes. On Business and Enterprise (and during an active trial), you can connect your store or CRM so the AI looks up live data instead of guessing. • Shopify (standard tools): products and orders • WooCommerce (standard tools): products, orders, and customers • CRM: HubSpot, Salesforce, or Pipedrive for contacts, deals, and related records Additional Shopify store actions can be enabled through workflow and tool configuration when your app permissions allow them. Connecting via a custom Shopify app does not mean Voxe is listed on the Shopify App Store.

All VoxeDesk data is hosted in secure, encrypted cloud infrastructure. Customer information, chat history, and knowledge bases are stored with industry-standard encryption and strict access controls. We do not sell your customer data. Like most AI products, generating answers may involve approved subprocessors (for example model providers) under our Privacy Policy. For Enterprise customers who require data sovereignty, VoxeDesk can be deployed on your own cloud infrastructure with your own security controls.

No. VoxeDesk is a simple month-to-month service with no long-term contracts or hidden fees. You can upgrade, downgrade, or cancel at any time.

No. You can start your free trial without entering any payment information. When you're ready to upgrade, you'll enter your card securely through Stripe, our payment processor.

The AI can understand and reply in many languages, and often follows the customer's language automatically. Quality can vary by language and by what's in your knowledge base — it is not a certified translation product.

After each successful payment, VoxeDesk emails you a copy of your invoice. You can also view and download all past invoices directly from your Billing Dashboard at any time.