Terms of Service | Voxe Desk

These Terms of Service ("Terms") govern your access to and use of Voxe Desk's website, software, APIs, and related services (collectively, the "Services"), offered through voxedesk.com. By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and accounts

You must be able to form a legally binding contract in your jurisdiction to use the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization. You are responsible for the accuracy of account information, the security of credentials, and all activity under your account.

2. Description of the Services

Voxe Desk provides a customer engagement platform that may include AI-assisted messaging, human handoff, shared inbox and helpdesk functionality, workflow automation, integrations with third-party tools, analytics, and related features. Features may vary by plan. We may modify, suspend, or discontinue aspects of the Services with reasonable notice where practicable.

3. Customer data and privacy

You retain rights to data you submit to the Services ("Customer Data"), subject to the rights granted in these Terms. You grant Voxe Desk a worldwide, non-exclusive license to host, process, transmit, and display Customer Data only as necessary to provide, secure, and improve the Services. You are responsible for obtaining any consents and rights required for us to process Customer Data on your behalf. Our collection and use of personal information is described in our Privacy Policy.

4. Acceptable use

You agree not to:

Use the Services in violation of applicable law or third-party rights;
Transmit malware, spam, or deceptive or unlawful content;
Attempt to gain unauthorized access to the Services, other accounts, or underlying systems;
Reverse engineer, decompile, or disassemble the Services except where prohibited by law;
Use the Services to build a competing product or to benchmark for publication without our prior written consent;
Interfere with or disrupt the integrity or performance of the Services.

We may suspend or terminate access for conduct we reasonably believe violates these Terms or creates risk for us or others.

5. Fees, plans, and payment

Paid plans, fees, and billing cycles are described at checkout, in your order, or in a separate agreement. Fees are stated exclusive of applicable taxes unless otherwise noted. You are responsible for all taxes other than taxes based on our net income. Payment methods may include third-party processors (for example, card payments via Stripe). Late or failed payment may result in suspension or termination of access. Unless otherwise stated, fees are non-refundable except as required by law or as we agree in writing.

6. Trials and beta features

We may offer trials or beta or preview features. Such offerings are provided "as is" and may be withdrawn or changed at any time. Trial terms (including duration and data handling after trial end) will be communicated at signup or in-product.

7. Intellectual property

The Services, including software, branding, documentation, and our proprietary models and workflows (excluding your Customer Data), are owned by Voxe Desk and its licensors. These Terms do not grant you ownership of the Services. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription or trial.

8. AI outputs and disclaimer

Outputs generated by automated systems may be inaccurate, incomplete, or unsuitable for a particular purpose. You are responsible for reviewing outputs before relying on them, especially in regulated, high-risk, or customer-facing contexts. The Services are not a substitute for professional advice.

9. Warranties disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE SIGNED AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VOXE DESK, THE OPERATORS OFVOXEDESK.COM, OR THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (USD 100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Indemnity

You will defend, indemnify, and hold harmless Voxe Desk, the operators of voxedesk.com, and their affiliates from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from Customer Data, your use of the Services in breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our material breach or gross negligence.

12. Term and termination

These Terms apply from your first use of the Services until terminated. You may stop using the Services at any time. We may suspend or terminate access for breach, non-payment, legal risk, or extended inactivity as permitted by law. Upon termination, your right to use the Services ceases. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity, and governing law) will survive.

13. Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to mandatory consumer protections in your jurisdiction, exclusive venue for any dispute arising out of these Terms or the Services will be the state and federal courts located in Texas, and you consent to personal jurisdiction there. If you are a consumer, nothing in this section limits rights you cannot waive under applicable law.

14. General

Entire agreement. These Terms, together with the Privacy Policy and any order or plan terms you accept, constitute the entire agreement regarding the Services.

Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for delay or failure due to events beyond our reasonable control.

Severability. If a provision is unenforceable, the remainder remains in effect.

Changes. We may modify these Terms by posting an updated version. If changes are material, we will provide reasonable notice (for example, by email or in-product). Your continued use after the effective date constitutes acceptance of the revised Terms, where permitted by law.

15. Contact

Questions about these Terms: [email protected]