Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Voxe Desk ("Voxe Desk," "we," "us," or "our"). They govern your access to and use of voxedesk.com, our customer-support platform, software, APIs, widgets, and related services (collectively, the "Services").

1. Agreement and acceptance

By creating an account, checking an acceptance box where one is presented, accessing, or using the Services, you agree to these Terms. Depending on the signup method, you may authenticate through a third-party sign-in service; doing so does not change the application of these Terms once you access or use the Services. If you do not agree, do not use the Services.

If you use the Services for an organization, you represent that you have authority to bind that organization. In that case, "you" and "Customer" mean the organization, and you represent that your use complies with its policies and instructions.

2. Eligibility

You must be legally capable of entering into a binding agreement and must not be prohibited from using the Services under applicable law. The Services are intended for business use and are not directed to children under 13. If you are not old enough to form a binding contract, you may use the Services only through an organization or authorized representative that accepts these Terms and is legally responsible for your use.

3. Accounts and security

You must provide accurate, current account information and keep it updated. You are responsible for safeguarding passwords, API keys, integration credentials, multi-factor authentication methods, and other credentials associated with your account, and for activity performed through your account except to the extent caused by our breach of these Terms. You must promptly notify us at [email protected] if you know or reasonably suspect that an account or credential has been compromised. You may not share accounts in a way that circumvents plan limits or security controls.

4. The Services

Voxe Desk provides an AI-assisted customer communication and support platform. Depending on plan and configuration, the Services may include web chat, helpdesk and shared inbox features, AI-generated responses, human handoff, knowledge-base retrieval, workflows, analytics, calendar scheduling, business-data tools, APIs, and third-party integrations. Features, usage allowances, support, and availability may vary by plan, deployment, region, or third-party provider.

You are responsible for configuring the Services for your intended use, supervising authorized users, maintaining compatible systems and internet access, and determining whether the Services are appropriate for your legal, regulatory, security, and business requirements.

5. Customer responsibilities

You are responsible for:

• your Customer Content, workflows, instructions, integrations, and use of AI outputs;
• providing legally required notices and obtaining valid rights, permissions, and consents from end users, personnel, and other data sources;
• responding to privacy requests relating to data for which you determine the purposes of processing;
• granting only appropriate permissions to connected services and reviewing enabled tools and actions;
• maintaining reasonable safeguards for your systems and credentials; and
• complying with laws, industry rules, third-party terms, and contractual obligations applicable to your use.

You should maintain independent copies of Customer Content that you cannot afford to lose. Unless a separate signed agreement expressly states otherwise, the Services are not intended to serve as your sole backup, records-retention system, or permanent archive.

6. Acceptable use

You may not use, or permit others to use, the Services to:

• violate law, regulation, contractual restrictions, privacy rights, or intellectual-property or other third-party rights;
• send spam, unlawful marketing, deceptive communications, harassment, or abusive content;
• upload malware, exploit code, or content intended to disrupt, damage, or gain unauthorized access to a system;
• probe, scan, defeat, bypass, or interfere with security, authentication, rate limits, tenant boundaries, or Service integrity;
• collect, process, or disclose personal information without an appropriate legal basis or required notice;
• impersonate another person, misrepresent the source of AI-generated content, or facilitate fraud;
• use AI outputs to make fully automated decisions producing legal or similarly significant effects in regulated or high-risk contexts unless the use is lawful and includes appropriate safeguards and human oversight;
• reverse engineer, decompile, or disassemble the Services except to the extent a restriction is prohibited by law;
• use the Services to build a competing product through systematic copying or to publish non-public benchmark results without our prior written consent; or
• use third-party integrations or credentials beyond the authority granted by their owner.

We may investigate suspected violations and may remove or restrict access to Customer Content when we reasonably believe it violates these Terms, is unlawful, or creates a material security or safety risk. Where appropriate and legally permitted, we will consider the nature, severity, and frequency of the conduct and provide notice or an opportunity to respond. We may preserve and disclose relevant information when required by law or reasonably necessary to protect the rights and safety of the Services, our users, or others.

7. Customer Content and data

"Customer Content" means information, messages, documents, prompts, instructions, files, integration data, and other content submitted to or processed through the Services by or for you. As between you and Voxe Desk, you retain your ownership rights in Customer Content. These Terms do not transfer ownership of Customer Content to us.

You grant us a worldwide, non-exclusive, limited license to host, copy, transmit, display, modify for technical formatting, and otherwise process Customer Content only as reasonably necessary to provide, maintain, secure, troubleshoot, and support the Services; comply with your instructions and enabled configurations; and meet legal obligations. This license lasts only as long as necessary for those purposes, subject to legitimate retention described in our Privacy Policy.

You represent that you have all rights and permissions needed to provide Customer Content and authorize its processing. You must not submit information subject to special legal restrictions unless your agreement with us expressly supports that information and you have implemented all required safeguards.

8. AI features and outputs

AI features may send prompts, conversation history, knowledge-base content, page context, business data, tool results, and related information to model or workflow providers as described in our Privacy Policy. Available models and providers may change, and output may vary between models or over time.

AI-generated output may be inaccurate, incomplete, offensive, outdated, or unsuitable for a particular purpose. You are responsible for reviewing outputs and applying appropriate human oversight before relying on or communicating them, especially for regulated, high-risk, financial, healthcare, employment, legal, safety-related, or customer-facing uses. The Services and their outputs are not professional advice.

As between you and us, and to the extent permitted by law, you may use outputs generated for you in accordance with these Terms. Outputs may not be unique, and other users may receive similar output. We do not represent that an output is protectable by intellectual-property law or free of third-party rights.

9. Third-party services and integrations

The Services may interoperate with AI providers, workflow systems, helpdesks, commerce platforms, CRMs, calendars, payment providers, MCP servers, shipping services, and other third-party products. Third-party services are governed by their own terms, privacy notices, permissions, and availability. We do not control and are not responsible for a third-party service, except to the extent expressly stated in a written agreement.

When you connect an integration, you authorize us and our applicable service providers to use the credentials and exchange the information reasonably necessary to perform your selected functions. We may configure tools to access particular records or actions, but credentials may technically permit broader access depending on permissions granted by the third-party service. You are responsible for choosing appropriately limited permissions, confirming your authority, and reviewing AI-enabled or destructive actions before enabling them.

We may suspend or discontinue an integration if its provider changes or discontinues the service, if continued operation presents legal or security risk, or if necessary to protect the Services. Disconnecting an integration stops future authorized use by the Services but may not immediately delete information already processed or retained by the third party.

10. Plans, usage limits, and pricing

Features, limits, prices, included usage, and billing cadence are shown at checkout, in the Services, on an applicable order form, or in another written agreement. Limits may apply to API calls, documents, knowledge bases, workflows, integrations, helpdesk users, storage, or other resources. You may not circumvent usage limits. If a plan supports paid overages, credits, or top-ups, the applicable rate and terms will be presented in the Services or order.

You may not use the Services primarily as an unrelated file-storage, backup, or archiving service, or in a way that imposes an unreasonable or disproportionately large load on the Services. If use materially exceeds documented limits or adversely affects other users, we may require a plan change, limit the affected function, or suspend the excessive use. We will provide notice where practicable, but may act immediately to prevent harm or instability.

We may change prices prospectively. For an existing paid subscription, we will provide notice of a material price change before it applies to a future renewal where required by law or our agreement. Continued use after the effective renewal may constitute acceptance of the new price, subject to applicable law and your right to cancel.

11. Payment and taxes

You authorize us and our payment processor to charge the payment method associated with your account for fees, applicable taxes, and authorized purchases. Where checkout identifies a subscription as recurring, it will renew for the displayed billing period until canceled. You must maintain valid billing information. Late, declined, or failed payment may result in reduced functionality, suspension, or termination after any legally required notice.

If a payment is reversed, charged back, or disputed, we may suspend the associated paid Services while the matter is investigated. A payment dispute does not eliminate a valid payment obligation. We will not impose an administrative or dispute fee unless it was disclosed in advance, agreed in an applicable order, or permitted by law.

Fees exclude taxes unless stated otherwise. You are responsible for sales, use, value-added, withholding, and similar taxes associated with your purchase, excluding taxes based on our net income. If withholding is required, you will provide appropriate documentation and pay amounts necessary so that we receive the amount due, except where prohibited by law.

12. Trials, previews, cancellation, and refunds

We may offer free trials, beta, preview, or promotional features subject to the terms displayed at signup or in the Services. We may modify or discontinue beta or preview features at any time, and those features may be less reliable than generally available features.

You may cancel a subscription through available account or payment-portal controls or by contacting support. Unless checkout, an order form, or applicable law states otherwise, cancellation takes effect at the end of the current paid billing period, stops future renewal, and does not retroactively cancel charges already incurred.

Fees are non-refundable except where required by law, expressly stated at purchase, or approved by us in writing. Additional details appear in our Refund & Cancellation Policy.

13. Service changes, availability, and maintenance

We may update, improve, replace, or discontinue Service features. We may also perform scheduled or emergency maintenance and may experience outages caused by infrastructure, integrations, security events, or circumstances outside our control. We do not guarantee that the Services will be uninterrupted or error-free. We will use commercially reasonable efforts to provide notice of material changes to paid core functionality where practicable. Any service-level commitment applies only if stated in an applicable order form or separate signed agreement.

14. Suspension

We may suspend access to some or all of the Services if we reasonably believe: you have materially breached these Terms; payment is overdue; use is unlawful or abusive; credentials or systems are compromised; use threatens the security, integrity, or availability of the Services or another person; suspension is required by law or a provider; or continued use creates material legal or operational risk.

Where practicable, we will limit suspension to the affected account or function and provide notice and a reasonable opportunity to cure. We may suspend immediately when delay could cause harm, create security risk, or expose us or others to liability. We will restore access when the grounds for suspension are resolved, where reasonably possible.

15. Term and termination

These Terms begin when you first accept or use the Services and continue until terminated. You may terminate by canceling paid subscriptions, ceasing use, and requesting account closure. We may terminate these Terms or an account for a material breach that is not cured within a reasonable period after notice, or immediately where suspension grounds cannot reasonably be cured, the account is used unlawfully or fraudulently, or continued service would create material risk. We may close inactive free accounts after reasonable notice.

Upon termination, your right to use the Services ends and outstanding fees become due. We may provide a reasonable opportunity to export Customer Content before deletion when technically available, unless prohibited by law, security concerns, nonpayment, or the nature of the termination. Customer Content is handled after termination as described in the Privacy Policy and any applicable written agreement. Sections that by their nature should survive, including ownership, confidentiality, payment obligations, disclaimers, liability limits, indemnification, dispute terms, and general provisions, will survive.

16. Confidentiality

Each party may receive non-public information that is identified as confidential or that a reasonable person would understand to be confidential, including Customer Content, product plans, security information, business information, and pricing not publicly available. The receiving party will use confidential information only to perform or receive the Services and will protect it using reasonable care. It may disclose confidential information only to personnel and providers who need it for that purpose and are subject to appropriate confidentiality duties.

Confidential information does not include information that the receiving party can document was lawfully known without restriction, independently developed, received lawfully from another source, or made public without breach. A party may disclose information when legally required if, where lawful, it gives prompt notice and reasonable assistance to seek protective treatment.

17. Privacy and data protection

Our Privacy Policy describes how we process personal information. Where we process personal information on behalf of a business customer, additional data-processing terms may apply if separately agreed. You remain responsible for your legal basis, notices, instructions, and responses to end-user requests for Customer Content under your control. Our Cookie Policy explains our use of cookies and similar technologies.

18. Voxe intellectual property

We and our licensors own the Services and all related software, interfaces, designs, documentation, trademarks, workflows, technology, and other materials, excluding Customer Content and third-party materials. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable subscription or trial for your internal business purposes. No rights are granted except as expressly stated.

19. Feedback

If you voluntarily provide suggestions or feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate it without restriction or compensation, provided that we do not publicly identify you as the source without permission.

20. Copyright and intellectual-property complaints

If you believe content processed through the Services infringes your intellectual-property rights, email [email protected] with your contact information, identification of the protected work, the location of the material, the basis for your claim, and a statement that the information supplied is accurate. We may remove or restrict content and may terminate repeat infringers where appropriate. This process does not waive any rights or defenses available under applicable law.

21. Disclaimer of warranties

EXCEPT FOR AN EXPRESS COMMITMENT IN AN APPLICABLE SIGNED AGREEMENT, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, AI OUTPUTS, BETA FEATURES, AND THIRD-PARTY INTEGRATIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT AI OUTPUTS OR THIRD-PARTY DATA WILL BE ACCURATE. THIS SECTION DOES NOT DISCLAIM AN EXPRESS COMMITMENT THAT WE CANNOT LAWFULLY DISCLAIM.

22. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE. THIS EXCLUSION DOES NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR INDEMNIFICATION OBLIGATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE FEES PAID OR PAYABLE BY YOU TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED U.S. DOLLARS (USD 100) IF YOU USED ONLY FREE SERVICES. THE LIMIT APPLIES IN THE AGGREGATE REGARDLESS OF THE NUMBER OR THEORY OF CLAIMS.

Nothing in these Terms limits liability to the extent it cannot be limited under applicable law. Some jurisdictions do not permit certain exclusions or limits, so portions of this section may not apply to you.

23. Indemnification

To the extent permitted by law, if you use the Services on behalf of a business, you will defend, indemnify, and hold harmless Voxe Desk, its affiliates, and their officers, directors, employees, and agents from third-party claims, damages, judgments, losses, and reasonable legal fees arising from: Customer Content; your unlawful or unauthorized use of the Services; your infringement or violation of another person's rights, including defamatory content; your misuse of an integration, credential, AI output, or third-party service; or your material breach of these Terms or applicable law.

We will provide prompt notice of a covered claim and reasonable cooperation at your expense. You may control the defense and settlement, but you may not settle a claim in a way that admits fault by us, imposes non-monetary obligations on us, or fails to fully release us without our written consent. Your obligations are reduced to the extent a claim was caused by our material breach, gross negligence, or willful misconduct.

24. Governing law and dispute resolution

Before filing a formal claim, each party agrees to provide written notice describing the dispute and to attempt in good faith to resolve it informally for at least 30 days. This does not prevent either party from seeking urgent injunctive relief or pursuing a claim before an applicable limitation period expires.

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to mandatory consumer protections, the state and federal courts located in Texas will have exclusive jurisdiction over disputes arising from these Terms or the Services, and each party consents to personal jurisdiction in those courts. Nothing in this section limits rights that cannot be waived under applicable law.

25. Notices

We may provide operational or legal notices through the Services, by email to the address associated with your account, or by another reasonable method. Notices are effective when sent or posted unless the notice states otherwise. You must keep your account email current. Legal notices to us must be sent to [email protected] with the subject line "Legal Notice," with a copy mailed to the address listed in Section 28 (Contact).

26. General terms

Assignment. You may not assign these Terms without our prior written consent, except in connection with a merger or sale of substantially all of your relevant business if the assignee agrees in writing to these Terms and is not our direct competitor. We may assign these Terms to an affiliate or in connection with a merger, reorganization, financing, acquisition, or sale of assets.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

Severability. If a provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain effective.

Waiver. A failure or delay in enforcing a provision is not a waiver. A waiver must be in writing and applies only to the specific instance identified.

No third-party beneficiaries. These Terms do not create rights for anyone other than you and us, except for indemnified parties and as otherwise expressly stated.

Trade controls. You may not access, export, re-export, or use the Services in violation of applicable export-control, economic-sanctions, or import laws. You represent that you are not prohibited from receiving the Services under applicable trade restrictions and will not use the Services for a prohibited end use.

English language. These Terms are written in English. A translation may be provided for convenience. To the extent permitted by law, the English version controls if a translation conflicts with it; mandatory local-language rights remain unaffected.

Entire agreement and order of precedence.These Terms, the Privacy Policy, Cookie Policy, applicable plan or checkout terms, the Refund & Cancellation Policy, and any applicable order form or signed agreement constitute the agreement concerning the Services. If they conflict, a signed order form or agreement controls for its subject matter, followed by these Terms, applicable plan terms, and referenced policies, unless the signed document states a different order.

27. Changes to these Terms

We may update these Terms to reflect changes in the Services, law, security, or business practices. We will post the revised Terms and update the "Last updated" date. For a material change, we will provide reasonable advance notice through email, an in-product notice, or another reasonable method where required. Changes apply prospectively from their stated effective date. If you do not agree to revised Terms, you must stop using the Services and may cancel any affected subscription before the change takes effect, subject to applicable order terms and law.

28. Contact

If you have questions about these Terms, please contact us: