Refund & Cancellation Policy

This Refund & Cancellation Policy explains the billing, cancellation, and refund practices of Voxe Desk for purchases made through voxedesk.com and the related services. It supplements our Terms of Service. If an order form or other signed agreement contains different terms, that agreement controls for the applicable purchase.

1. Subscription billing and renewal

Paid plans are billed at the price and on the monthly, annual, or other cadence shown at checkout or in an applicable order. Where a purchase is identified as recurring, the subscription automatically renews for the displayed billing period until canceled. By subscribing, you authorize us and our payment processor to charge your selected payment method for recurring fees, applicable taxes, and authorized usage charges.

You are responsible for maintaining accurate billing information. If a payment is declined or overdue, we may retry the charge and may limit, suspend, or terminate paid access as described in the Terms of Service. This does not waive amounts already due.

2. Cancellation

You may cancel a subscription through available account or payment-portal controls or by contacting us at [email protected]. To avoid the next renewal charge, complete cancellation before the renewal date shown in the applicable account or payment portal. The effective date and any remaining access will be shown through the applicable cancellation process or order terms.

Unless otherwise stated at purchase, in a signed agreement, or required by law, cancellation stops future renewal but does not retroactively cancel the current billing period or charges already incurred. Deleting an account, disconnecting an integration, or ceasing to use the services does not by itself cancel a paid subscription.

3. General refund policy

Except where required by applicable law, expressly stated at the time of purchase, or agreed in a signed agreement, fees are non-refundable. This includes fees for a billing period that has begun, unused subscription time, unused plan capacity, and charges incurred before cancellation.

We may approve a full or partial refund in our reasonable discretion for circumstances such as a verified duplicate charge, an incorrect amount caused by our billing error, or another exceptional situation. Approval in one situation does not create an obligation to approve refunds in other situations.

4. Billing errors and unauthorized charges

If you believe a charge is incorrect or unauthorized, contact us promptly with the account email, charge date, amount, and a description of the issue. Do not send full payment-card numbers or security codes. We may request additional information reasonably necessary to verify the account and investigate the charge.

Nothing in this Policy limits rights available through your payment provider or applicable law. We encourage you to contact us before initiating a payment dispute so we have an opportunity to investigate and resolve a legitimate billing issue.

5. Credits, top-ups, usage, and plan changes

If the services permit account credits, prepaid balances, top-ups, overages, or usage-based charges, the applicable amount and rate will be shown in the services or at purchase. Except where required by law or caused by a verified billing error, purchased credits or top-ups are non-refundable after they are applied to an account or consumed and have no cash value. Authorized usage charges incurred before cancellation remain payable.

Charges, credits, prorations, or effective dates associated with an upgrade or downgrade are governed by the information displayed when the plan change is requested or by the applicable order terms.

6. Trials and promotional offers

Trial and promotional offers may have separate eligibility, duration, feature, expiration, and conversion terms displayed at signup or in the services. Unless expressly stated, an offer is limited to one per eligible customer, has no cash value, and does not create a right to a refund for a later paid purchase. If payment authorization or automatic conversion applies to a particular offer, that condition will be disclosed with the offer.

7. How refunds are issued

An approved refund is generally returned through the original payment method when reasonably possible. Processing and posting times depend on the payment processor and financial institution and are outside our control. We may apply an account credit instead only when permitted by law and agreed with the customer.

8. Consumer rights

This Policy does not limit cancellation, refund, cooling-off, or other rights that cannot be waived under applicable consumer law. If mandatory law conflicts with this Policy, the mandatory law controls.

9. Changes to this Policy

We may update this Policy to reflect changes in our billing practices, services, or applicable law. We will post the revised Policy and update the "Last updated" date. Material changes apply prospectively, subject to applicable law and existing signed agreements.

10. Contact us

For billing, cancellation, or refund questions, contact [email protected].