Channels
Meet customers on every channel
Connect all your support channels-live chat, email, WhatsApp, social media, and more-into one unified inbox. Your team responds from one place, customers get help wherever they are.
No credit card required
15-day free trial
Every conversation in one place
No more switching between tabs. Connect the channels your customers use and manage all conversations from a single, unified inbox.
Live Chat
Facebook
WhatsApp
Instagram
Email
Telegram
Line
TikTok
X
SMS
mcpLive chat
Real-time conversations on your website
Add a customizable chat widget to your website. Engage visitors in real time, answer questions, and convert them into customers.
- Customizable widget - match colors, position, and branding to your site
- Multilingual - supports 25+ languages out of the box
- Pre-chat forms - collect customer info before conversation starts
- Typing indicators - see when visitors are typing in real time
Acme Support
Hi there! How can we help you today?
I have a question about my order
Of course! Let me look that up for you. What's your order number?
Type a message...
Connected inbox
JD 路 Re: Order #12345 - Delivery update
Thank you for reaching out about...
5m
SC 路 Billing inquiry - Invoice #789
I have a question about my recent...
12m
Manage email like chat
Connect your support email addresses and handle them alongside your other channels. Email threads become conversations your team can collaborate on.
- Forward or connect - use email forwarding or direct IMAP/SMTP connection
- Threaded conversations - email replies stay grouped as conversations
- Rich formatting - send formatted emails with attachments
WhatsApp Business
The world's most popular messaging app
Connect your WhatsApp Business account and reach customers on the platform they use every day. Send and receive messages, media, and build relationships at scale.
- Official API - connect via WhatsApp Business API or cloud API
- Rich media - send images, documents, and audio messages
- Message templates - approved templates for outbound messages
- Contact sync - WhatsApp contacts can sync to your CRM workflows
WhatsApp Business
+1 (555) 123-4567
Connected
MG: Hola! Necesito ayuda con mi pedido
Hi Maria! I'd be happy to help. What's your order number?
Found it! Your order shipped yesterday and should arrive by Friday.
Social Inboxes
Acme Company
Facebook Page
3 new
@acme_official 路 Instagram DMs
1 new
New message from @sarah_loves_coffee: Love your products! Do you ship internationally?
Social media
Facebook & Instagram in your inbox
Connect your Facebook Page and Instagram account. Receive and reply to Messenger DMs and Instagram messages without giving your team direct access to social accounts.
- Messenger DMs - receive and reply to Facebook page messages
- Instagram DMs - manage direct messages in one inbox
- No page access needed - agents do not need direct social account access
- Conversation labels - organize and filter social conversations
API channel
Build custom integrations
Use the API channel to connect any platform or build custom use cases. The helpdesk API gives you flexible control over how conversations are created, routed, and managed.
- REST API - full access to create and manage conversations
- Webhooks - real-time events when messages arrive
- Custom platforms - build channel experiences for your own products
API channel
# Send a message via API channel
POST /api/v1/accounts/1/conversations/42/messages
{
"content": "Your order has shipped!",
"message_type": "outgoing"
}
# Response
{
"id": 1248,
"content": "Your order has shipped!",
"status": "sent",
"created_at": 1706889600
}Reply from anywhere
Meet your team where they work
Your agents do not need to switch tools. Reply to customer conversations directly from Slack, mobile apps, or the web dashboard.
Slack
Answer customer conversations directly from Slack without leaving your workspace.
Mobile Apps
Stay connected on the go with native iOS and Android apps for your team.
Web Dashboard
Full-featured web app with keyboard shortcuts, bulk actions, and team collaboration.
Ready to unify your channels?
Connect all your support channels and give your team a single inbox to manage every conversation.