WooCommerce integrationYour store, answering for itself.
Connect WooCommerce and your AI support agent stops guessing. It answers from your live catalog, finds a shopper's own order once they prove the email on it, and completes the changes you allow — while a person picks up everything else.
14-day trial with Business features included. Available on BUSINESS and ENTERPRISE plans.
Connect once
- 1Connect your storeStore URL and a WooCommerce REST API key.
- 2Choose the accessRead for questions, Read/Write for actions.
- 3Enable what you wantPer tool, then a rule per protected action.
- 4It is live in chatVerification and confirmation already wired in.
Catalog intelligence
Let shoppers ask the way they actually talk.
Nobody searches like a database. Voxe reads the intent behind the question, queries your published WooCommerce products, and answers with what is genuinely available right now.
Understands loose intent
An occasion and a budget is enough. Voxe narrows your catalog instead of dumping a category page on the shopper.
Never invents stock
Only published products, with the stock status and variation counts WooCommerce reports at that moment.
No verification needed
Catalog questions are open. Nobody has to prove anything to browse, so the conversation stays quick.
I need something for a summer wedding, under $150.
Linen Blazer
Sand · Slim
$128.00In stock
Silk Wrap Dress
Sage
$142.004 sizes
Oxford Shirt
Pale blue
$74.00In stock
Woven Loafers
Tan
$116.002 sizes left
Panama Hat
Natural
$58.00In stock
Linen Trousers
Ivory
$96.003 variations
Voxe AI
Prices, stock status and variation counts are read live from your store. Checkout still confirms final price, tax and shipping.
Where is my order?
Voxe AI
Order #1482
Placed 4 March
- Linen Blazer — Sand1 × $128.00
- Panama Hat — Natural1 × $58.00
- Silk Scarf — Sage1 × $28.00
- Order placed
- Payment received
- Shipped
Processing
Voxe reports only the shipment evidence WooCommerce stores on the order. If more than one order matches, it asks for a number or date instead of guessing.
Order intelligence
“Where is my order?”, answered properly.
The most common question in ecommerce support is also the easiest to get wrong. Voxe answers it from the actual order, and only for the person who can prove the order is theirs.
The chat email is never proof
A six-digit code goes to the address on the order and is entered on a secure Voxe page, never typed into chat.
Only their own orders
Voxe releases details for orders that belong to the verified mailbox, and nothing else in your store.
Honest about what it sees
If no tracking has been written to the order, Voxe says so rather than inventing a delivery estimate.
Protected actions
It can change the order. Under your rules, not on request.
Asking politely in a chat window is not authorisation. Every action walks the same path, and any step that cannot be established ends the automation instead of the order.
I typed the wrong apartment number. Can you fix my shipping address?
Verify the shopper
Find their order
Check your rules
Secure confirmation
Recheck before writing
Update and read back
Shipping address updated on order #1482
Still processing with no tracking recorded, inside your status and age rules. Voxe rechecked immediately before writing, then read the saved address back to confirm it matches what the shopper confirmed.
Every protected action needs a verified shopper, an eligible order, a secure confirmation, and a fresh recheck immediately before the write. Bank settlement is never claimed.
See it run on your own WooCommerce data
AI and people
Automation while it works. A person the moment it should not.
The handoff is the part most tools get wrong. In Voxe the shopper never starts again: the same thread continues, and your teammate opens it with everything already attached.
Asking for a person always works
No loops, no insisting the bot tries again. An explicit request is honoured immediately.
Uncertainty escalates, it does not retry
If Voxe cannot confirm an outcome, the conversation goes to your team rather than risking a second write.
One inbox, one history
Your team works the same conversation the AI did, in the Voxe helpdesk, with nothing to reconstruct.
Voxe AI
The blazer arrived damaged though. I need to talk to someone.
Handed to a person, with
- Verified mailbox
- Order #1482
- Full transcript
- What the AI already checked
Support team
No new ticket, no repeated story, no restarting the conversation somewhere else.
Merchant control
Your AI does not decide its own permissions. You do.
Connecting a store grants nothing on its own. Each protected action has its own rule, and the limits you save are the limits enforced on every request.
Order age accepts 1 to 2160 hours. Only the statuses shown are selectable per action, and your settings can narrow automation further — never widen it past the checks Voxe already requires.
Read the setup guideDashboard → Integrations → Business Data
WooCommerce action automation
Address changes
Updates shipping while status, age and fulfillment evidence all still match.
Order cancellation
Only when payment and fulfillment evidence shows the order is unpaid and unshipped.
Full remaining refund
Refunds the remaining paid amount through the WooCommerce payment API.
Example values from the real settings. Nothing runs until you switch it on.
Five tools. You pick which ones exist.
Each one is switched on per store, and the protected ones need a rule as well. Here is exactly what each will and will not do.
Search WooCommerce products
Published products, prices, stock status and variation counts. No verification needed.
OpenLook up verified WooCommerce order
One order at a time, belonging to the verified mailbox. Read only.
VerifiedRead onlyChange verified WooCommerce shipping address
The order's shipping address only. Never a carrier label, a shipment in transit or a saved account address.
VerifiedConfirmedCancel verified WooCommerce order
Unpaid orders only. Paid, processing, on-hold, completed and refunded orders go to your team.
VerifiedConfirmedRefund verified WooCommerce order
The full remaining amount, calculated by Voxe. No partial refunds, no restock, no return.
VerifiedConfirmedHuman handoff
Always available, and the destination for anything Voxe cannot finish safely.
Always on
What it will not do
- Returns are not automated for WooCommerce. There is no return-request or return-status tool, so those conversations reach your team.
- Voxe sees the evidence WooCommerce stores on the order. Warehouse, 3PL or carrier activity that is never written to the order is invisible to it.
- No carrier labels are edited, no shipment in transit is rerouted, and no saved account address is changed.
- A recorded refund is not proof that funds reached a bank or card account.
- There is no customer-directory tool, so Voxe cannot browse your customer list.
- Cash on delivery, bank transfer and cheque orders are never refunded automatically.
WooCommerce questions, answered
What can Voxe access in my store?
Only the tools you enable, through the REST API key you provide: published products for catalog questions, and a verified shopper's own orders for order questions. Protected actions additionally need their own rule turned on. There is no customer-directory tool.
Does the customer have to prove who they are?
For anything order-specific, yes. Voxe emails a six-digit code to the address on the order and the shopper enters it on a secure Voxe page. The email in the chat window is never accepted as proof, and codes are never requested in chat.
Can Voxe change or cancel an order?
Only the actions you enable, and only while the order still qualifies: shipping-address changes, cancellation of unpaid orders, and refunds of the remaining amount. Each needs a verified shopper, an eligible order, a secure confirmation, and a fresh recheck immediately before the change is written.
Can Voxe handle returns?
Not for WooCommerce. There is no return-request or return-status tool, so return conversations are routed to your team. Refunds are separate and can be automated within your limits.
What happens when it cannot safely finish?
It stops and hands the conversation to a person with the full context. It does not retry a risky write, and it does not report success it cannot confirm. If WooCommerce accepts a change but Voxe cannot verify the saved result, the outcome is flagged as uncertain for your team.
Does this replace my support team?
No. Voxe handles the repeatable work and escalates the rest into the same helpdesk your team already uses, with the verified mailbox, the order and the whole thread attached. An explicit request for a person is always honoured.
How do I connect my store?
Add the store URL and a WooCommerce REST API Consumer Key and Secret in Dashboard → Integrations → Business Data, choose your tools, then enable a rule for each protected action. A Read key covers questions; any protected action needs Read/Write. The setup guide covers permissions and troubleshooting.
WooCommerce
Put your store data to work in support.
Start a 14-day trial with Business features included. Connect WooCommerce, switch on the tools you trust, and watch what your AI agent resolves.