Configuring Workflows
Status, models, timing, logs, and system messages
Understanding Workflow Status
Learn about different workflow states
Starting and Stopping Workflows
Control when your workflows are active
Switching AI Models
Change the AI model used by your workflow
Configuring Timing Thresholds
Set up escalation and response timing rules
Viewing Workflow Logs
Troubleshoot workflow issues with logs
System Messages
Edit the AI instructions and behavior template tied to your demo and workflow