Switching AI Models

You can change the AI model used by your workflow from the workflow settings panel.

• Open your workflow
• Click Switch Model
• Select a model from the list
• Click Confirm — the change takes effect for new messages immediately

How to choose:

• The default model is optimized for support and sales conversations and works well for the vast majority of use cases. Start here.
• If responses feel slow under high message volume, a lighter model option may reduce latency at the cost of some reasoning depth.
• If your workflow handles complex, multi-step questions — technical troubleshooting, detailed policy interpretation, or multi-tool reasoning — a higher-capability model will perform better.
• Model availability depends on your subscription tier. Options not available on your current plan will be greyed out.

Note: Switching models does not change your knowledge base, system message, or integration configuration. If quality changes after switching, review your system message — some instructions are model-sensitive.