Troubleshooting

Fix common problems with your support chat, workflows, integrations, and account

Each article in this section is titled by the symptom you're seeing — find the one that matches your situation and follow the steps. If you're still stuck after trying the steps, see **How to Contact Support**.

My Support Chat Won't Create

Fix errors and timeouts that prevent a new support chat from being created

My AI Isn't Answering Questions Accurately

Fix inaccurate, vague, or missing AI responses in your support chat

My Workflow Shows an Error

Diagnose and fix workflows stuck in ERROR status

My Chatbot Isn't Responding to Messages

Fix a chatbot that receives messages but doesn't reply

Integration Connection Failed

Fix failed connections for Help Desk, calendar, CRM, and other integrations

My AI Doesn't Know What Page the Visitor Is On

Fix Smart Page Context when the AI isn't using page information

My Calendar Integration Isn't Working

Fix common Google Calendar connection and scheduling errors

I See a "Help Desk Required" Error

Fix the "Help Desk required" error that appears when creating a support chat on paid plans

I Can't Log In to My Account

Fix login failures and email verification problems

How to Contact Support

Reach the VoxeDesk support team and know what to include in your request