How to Create Your First Support Chat

A support chat is an AI chatbot built from your website. VoxeDesk analyzes your URL, learns your business, and sets everything up automatically — usually within 2–5 minutes.

Before you start

Make sure your website is publicly accessible. VoxeDesk needs to be able to read your site's content to build the knowledge base. Password-protected or staging sites won't work.

Step 1: Open the creation form

From your dashboard, click Create New support chat. This opens the support chat setup form.

Step 2: Enter your website URL

Type your business website URL (for example, https://yourbusiness.com) and click Inspect Website.

VoxeDesk will scan your site — this takes 1–2 minutes. While it runs, it:

• Reads your website content
• Extracts your business name, logo, and brand colors
• Generates a preview of your knowledge base

Step 3: Review the extracted information

After the scan, you'll see a summary of what VoxeDesk found:

• Business name (you can edit this)
• Business summary
• Knowledge base preview
• Logo and color scheme

Review these and correct the business name if needed before continuing.

Step 4: Confirm the setup

Optionally provide:

• Logo URL — a direct link to your logo image
• Primary color — your brand color as a hex code (e.g. #0052cc)
• Secondary color — an accent color as a hex code

Check the data processing consent box, then click Create.

Step 5: Wait for setup to complete

VoxeDesk now builds everything automatically:

1. Creates a knowledge base from your website content
2. Generates a system message template for the AI
3. Sets up a Help Desk inbox for customer conversations
4. Creates a workflow to process incoming messages
5. Generates your support chat page

This takes 2–5 minutes. You'll see a confirmation when it's done.

Step 6: Test your support chat

Once created, you'll get a public URL for your support chat. Share it with your team to test the AI before embedding it on your website.

What's next

• What Happens When You Create a Support Chat — understand the automation behind the scenes
• How to Set Up the Chat Widget — embed your chatbot on your website
• How to Upload Documents to a Knowledge Base — add more information to improve AI accuracy