Knowledge Bases
Create document libraries, upload files, and connect them to your AI
A knowledge base is a library of documents your AI uses to answer customer questions. This section covers everything from creating your first library to fine-tuning how the AI searches it.
How to Create a Knowledge Base
Create a new document library for your AI to draw from
How to Upload Documents
Add PDF, Word, and other document types to your knowledge base
How Documents Are Processed
What happens after you upload a document, and what each status means
How to Link a Knowledge Base to a Workflow
Connect your document library to a workflow so the AI can use it
Best Practices for Knowledge Bases
Organize and maintain your document libraries for better AI accuracy
Document Counts and File Size Limits by Plan
How many knowledge bases and documents you can have, and maximum upload sizes