Integration Types and Plan Access

Open Dashboard → Integrations → Add Integration to see everything available to your account.

What each integration does

• Helpdesk Setup: Connect Voxe’s helpdesk (Chatwoot) or a custom helpdesk for routing and human handoff
• Chat Widget Script: Embeddable script so visitors can chat on your own website
• Helpdesk Agent Setup: Invite agents by email and assign them to inboxes after they accept
• Calendar Integration: Google Calendar and similar (scheduling)
• Business Data Integrations: Native CRM and commerce tools (WooCommerce, Shopify, HubSpot, Salesforce, Pipedrive) scoped per workflow
• MCP Client: Connect a user-hosted MCP server to a workflow (ENTERPRISE)

Who can use what (dashboard rules)

• FREE — active trial: Helpdesk Setup, Chat Widget, Helpdesk Agent, Calendar, and Business Data are available in the UI; MCP Client stays on ENTERPRISE only
• FREE — trial ended: Helpdesk Setup only (upgrade or start a trial to unlock the rest)
• STARTER: Helpdesk Setup, Chat Widget, Helpdesk Agent
• TEAM: Adds Calendar and Business Data Integrations
• BUSINESS: Same as TEAM for these integration types (higher limits apply — see Integration slot limits)
• ENTERPRISE: Adds MCP Client

The server also enforces limits (integration count, capabilities). If something is greyed out, use Upgrade or check Usage.