My Support Chat Won't Create

The creation process failed or timed out

• Make sure your website URL is publicly accessible. VoxeDesk needs to read your site to build the knowledge base. Password-protected sites, staging environments, or URLs that require login will fail.
• Check that your site has enough content. A single-page site with minimal text may not provide enough for the AI to work from. Try a URL with at least a few pages of content.
• Try again after a few minutes. Occasionally the system is under high load. Wait 2–3 minutes and try the creation again.
• Contact support if the creation fails consistently on a public, content-rich website.

"Tier limit exceeded" error

Your plan allows a limited number of support chats. If you've hit the limit:

• Go to Dashboard → Usage to see your current support chat count and plan limit
• Delete an unused support chat to free up a slot
• Or upgrade your plan from Dashboard → Billing

What's next

• Subscription Tiers and Default Limits — check your plan's support chat limit
• How to Upgrade Your Plan — increase your limits