How to Connect Shopify

The Shopify integration gives your AI live access to your store during support conversations. When a customer asks about their order, the AI finds it and answers — no copy-pasting order numbers into other systems.

What the AI can look up

• Orders — status, shipping, history, refunds
• Customer account — profile, purchase history
• Products — availability and details (if product tools are enabled)

The AI asks for the customer's email address to find their account, then summarizes the information clearly.

How to connect Shopify

1. Go to Dashboard → Integrations → Add Integration → Business Data Integrations
2. Select the workflow for this store
3. Choose Shopify
4. Enter your Shopify store domain (e.g. your-store or your-store.myshopify.com) and your access token (from Shopify Admin → Settings → Apps and sales channels → Develop apps)
5. Select which Shopify tools to enable
6. Save, then enable the integration in Your Integrations

Each workflow can have its own Shopify connection, so you can support multiple stores with separate support chats.

What's next

• Business Data Integrations Overview — overview of all supported platforms
• How System Messages Work — Shopify instructions are added automatically to the system message