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Integration Types and Plan Access
Which integrations are available and which subscription tiers can use them
VoxeDesk offers several categories of integrations. Which ones appear in your dashboard depends on your subscription tier or trial status.
Available integrations
- Help Desk Setup — connect your Help Desk for human handoff and conversation routing (available on all plans)
- Chat Widget Script — embed the AI chatbot on your own website (STARTER and above, or active trial)
- Customer Questions — suggested prompts on the chat widget home screen (STARTER and above, or active trial; requires Chat Widget)
- Smart Page Context — give the AI awareness of which page a visitor is on (BUSINESS, ENTERPRISE, or active trial — not STARTER or TEAM)
- Help Desk Agent Setup — invite your team members and assign them to inboxes (STARTER and above, or active trial)
- Calendar Integration — let the AI book meetings directly in chat (TEAM, BUSINESS, ENTERPRISE, or active trial)
- Business Data Integrations — connect WooCommerce, Shopify, HubSpot, Salesforce, or Pipedrive (BUSINESS, ENTERPRISE, or active trial). TEAM does not include this tile.
- Shipment Tracking — connect a tracking provider from the same Business Data Integrations tile (BUSINESS, ENTERPRISE, or active trial). It is not a TEAM feature.
- MCP Client — connect your own custom tool server (ENTERPRISE only)
Access by plan
- Help Desk Setup — all plans, including FREE after the trial ends
- Chat Widget — STARTER and above, or an active FREE trial
- Customer Questions — STARTER and above, or an active FREE trial (same access as Chat Widget)
- Smart Page Context — BUSINESS, ENTERPRISE, or an active FREE trial (not STARTER or TEAM)
- Help Desk Agent Setup — STARTER and above, or an active FREE trial
- Calendar — TEAM, BUSINESS, ENTERPRISE, or an active FREE trial
- Business Data (WooCommerce, Shopify, HubSpot, Salesforce, Pipedrive) — BUSINESS, ENTERPRISE, or an active FREE trial (not TEAM)
- Shipment Tracking — BUSINESS, ENTERPRISE, or an active FREE trial (same Business Data tile; not TEAM)
- MCP Client — ENTERPRISE only
If an integration tile is greyed out, your current plan doesn't include it. Go to Dashboard → Billing to upgrade.
What's next
- Integration Slot Limits — how many integrations you can create per plan
- Help Desk Setup — start with connecting your Help Desk
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