How to Set Up Shipment Tracking

The Shipment Tracking integration lets your AI answer delivery and tracking questions using live shipment data — so customers get real answers instead of "please check your tracking email."

Availability: TEAM, BUSINESS, and active 14-day trials.

What the AI can do with Shipment Tracking

• Look up the current status of a shipment by tracking number or order reference
• Provide estimated delivery dates
• Report on delays or exceptions flagged by the carrier
• Guide customers on next steps when a shipment is stuck or missing

The AI asks the customer for their tracking number or the email used at checkout to find the shipment, then summarizes the status in plain language.

How to set up Shipment Tracking

1. Go to Dashboard → Integrations → Add Integration → Business Data Integrations
2. Select the workflow that should have access to shipment data
3. Choose Shipment Tracking from the provider list
4. Enter the required credentials for your shipment tracking provider
5. Select which operations to expose to the AI
6. Save, then enable the integration in Your Integrations

What's next

• Business Data Integrations Overview — see all available data integrations
• How System Messages Work — shipment tracking instructions are added automatically